Available for new clients
Virtual Assistant · Philippines

Your business, organized and running smoothly.

Hi, I'm Rochel — a reliable VA with a background in customer service and collections. I handle the day-to-day so you can focus on growth.

Get in touch ↗ See my work
📬
Specialty
Email & Inbox
📞
Background
Customer Support
🌏
Works with clients
Globally, async-ready
What I offer

Services built around your workflow

Whether you need a few hours a week or ongoing support, I adapt to how your business runs.

📧
Email Management
Inbox zero systems, priority sorting, drafting responses, and keeping your communications under control.
📅
Calendar & Scheduling
Appointment setting, meeting coordination via Calendly, follow-up reminders, and conflict-free scheduling.
📊
Data Entry & Spreadsheets
Accurate data input, Google Sheets organization, basic reporting, and file maintenance you can trust.
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Customer Service Support
Responding to customer inquiries professionally, resolving issues, and maintaining a positive brand voice.
🗂️
Administrative Tasks
Document preparation, file organization in Google Drive, research, and general back-office support.
🎨
Light Design & Content
Creating simple graphics in Canva, formatting documents, and preparing presentations that look polished.
Work samples

Portfolio highlights

Real task outputs that demonstrate my skills — not just a list of things I can do.

📧
Customer Service
Email Response Templates
Professional customer communication samples covering common scenarios: refunds, complaints, inquiries, and follow-ups.
📊
Data Management
Spreadsheet & Data Entry
Google Sheets sample demonstrating accurate input, formatting, filtering, and basic data organization for client tracking.
📅
Administrative Support
Calendar Management
Weekly schedule built in Google Calendar showing appointment blocks, buffer times, and color-coded task categories.
📥
Email Management
Inbox Zero System
Demonstrated how to sort, label, archive, and prioritize 100+ emails using a structured inbox-zero workflow in Gmail.
Tech stack

Tools I work with

💬 ChatGPT
🤖 Claude AI
📧 Gmail
📊 Google Sheets
📄 Google Docs
📅 Google Calendar
📁 Google Drive
📹 Zoom
💬 Slack
📋 Trello
📅 Calendly
🎨 Canva
📈 Microsoft Excel
📝 Microsoft Word
Background

Why hire me?

I'm Rochel Matias, a Customer Service and Collections Specialist transitioning into full-time Virtual Assistance. My background means I already know how to handle high-pressure communication, stay organized under deadlines, and represent a business professionally.

I've spent years managing customer accounts, resolving disputes, and keeping detailed records — the same skills that make a great VA. I'm not learning this from scratch; I'm bringing real-world experience to a remote context.

I'm detail-oriented, proactive, and reliable. When I take on a task, it gets done — correctly, on time, and without you having to follow up.

  • ✅
    Reliability first
    Deadlines aren't suggestions. If something comes up, I communicate early — not after the fact.
  • 🎯
    Attention to detail
    I check my work. Typos, errors, and missed steps cost businesses time and credibility.
  • 💡
    Proactive support
    I flag issues before they become problems and suggest improvements when I see them.
  • 🌏
    Timezone flexible
    Based in the Philippines, I'm experienced working across different time zones asynchronously.

Ready to work together?

I'm currently taking on new clients. Whether you need a few hours a week or ongoing support, let's find an arrangement that works for your business.

Send me an email ↗
📧
Email
rochellaquindanum23@gmail.com
🌏
Location
Manila, Philippines · Remote globally
⏱️
Response time
Usually within 24 hours
✅
Availability
Open to new clients · June 2026